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Frequently Asked Questions

Can I wear the jewellery if I have sensitive skin?
All of our products are “Nickel Safe” and all the earring posts are made from titanium. “Nickel Safe” is a definition we apply to our products because they are tested to the stringent European Nickel Directive standards. The above safeguards should minimise any chance of your becoming allergic to our jewellery, but in the unlikely event that you experience any adverse reaction, please remove the jewellery immediately.
What is costume jewellery?

The term ‘costume jewellery’ means that the item is plated with and not made from a precious metal (i.e. silver, gold or platinum). Our costume jewellery is plated with 18k gold, Silver, Rhodium, or a mix of both, further details of each items plating’s can be found in the product description.

Does the jewellery come with a gift box?

A large number of our products are packaged in a gift box, each product will state in the product description if your selected item will be delivered in a gift box.

Which ring size will fit me best?

This ring size conversion guide will allow you to find the best fitting ring across many international standards - here

How do I pay?

We only accept online instant payment. We provide our customers with a secure and fast online payment system either with PayPal or SagePay at the checkout. Both methods provide online payment solutions for thousands of online and mail order businesses across the UK. It offers an instant and safe payment through the internet and accepts all major credit and debit cards. Buckley Jewellery does NOT have access to, nor does it store, your payment details.

Can I cancel my order?
Yes, you can. Please see our returns page for details.
How do I clean and store the jewellery?

We advise following these simple steps to help you care for your Buckley London jewellery purchases. Avoid allowing the jewellery to come into contact with every day chemicals such as soap, washing up liquid, perfume, deodorant, etc, as these chemicals will damage the plating on the jewellery, and may cause rapid deterioration in the finish of the piece. Salt water also has the same effect – so avoid wearing your jewellery whilst bathing and swimming! Jewellery is best stored in its original packaging; this will help to prevent it becoming scratched, or the chains on your pendants becoming tangled. In the case of our sterling silver, this is British standard 925 silver (925 parts silver per 1000). Should the silver start to tarnish, which is a natural process and occurs in all silver items, polishing the item gently with a soft cloth should restore is lustre. Equally, costume jewellery should not need cleaning with anything more abrasive than a soft polishing cloth.

What if I want to use the images, descriptions or other information from the Buckley Jewellery website to promote the products that I am selling in my shop?

Buckley Jewellery Limited owns the copyright to all the information (literature, images, codes etc.) contained on our website. A ‘Disclaimer of Information Use’ has to be signed before you can display the information for purposes of commercial marketing or retailing of the products from us. Please contact us for a copy of the Disclaimer of Information form to be sent to you.