Frequently Asked Questions

What is costume jewellery?

The term ‘costume jewellery’ means that the item is plated with, and not made from a precious metal, (i.e. silver, gold or platinum). Our costume jewellery is plated with gold, silver, rhodium, or a mix of these. You can find further details of the plating of each item in the product description.

How do I clean and store the jewellery?

Click here to go to our Jewellery Care Guide.

Can I wear the jewellery if I have sensitive skin?

All of our products are Nickel Safe and tested to the stringent European Nickel Directive standards. This should mean any chance of a reaction to our jewellery is minimal, but in the unlikely event that you should experience any adverse effect please remove the jewellery immediately.

All the earring posts are made from titanium.

Will my item come with a gift box?

Many of our products are packaged in a gift box, with the exception of our carded range and bracelets in our 3 for 2 promotion. The product description will state how each item is packaged. If you are unsure please use our Contact Form to speak to our Customer Service team.

Which ring size will fit me best?

This ring size conversion guide will allow you to find the best fitting ring across many international standards.

How can I pay?

We only accept online instant payment. We provide our customers with a secure and fast online payment system either with PayPal or SagePay at the checkout. Both methods provide online payment solutions for thousands of online and mail order businesses across the UK. It offers an instant and safe payment through the internet and accepts all major credit and debit cards. Buckley Jewellery does not have access to, nor does it store, your payment details.

Can I cancel my order?

We aim to process all orders immediately so we are not always able to cancel an order on request. Should you need to cancel or amend an order contact us as soon as possible via Contact Form and our Customer Service team will help. If we cannot cancel an order you can still return it to us using our FREEPOST address within 30 days for a full refund. You can find all our returns information here.  

What is the extent of my warranty?

All our jewellery comes with a two year international warranty. We are happy to repair, replace or exchange a faulty item as long as it has been cared for correctly. You can view our jewellery care guide here.

Your warranty

Buckley Jewellery Limited warrants that the product will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. If the product proves defective during this warranty period, Buckley Jewellery Ltd., at its option, will either repair the defective product without charge for parts and labor, or will provide a replacement in exchange for the defective product. If the original item is no longer available, then Buckley Jewellery Ltd. commits to offering an alternative replacement which matches the same cost of the original item.

In order to obtain service under this warranty, the Customer must notify Buckley Jewellery Ltd. of the defect before the expiration of the warranty period. Customer shall be responsible for packaging and shipping the defective product to Buckley Jewellery Ltd. Shipping charges prepaid are at Buckley Jewellery Ltd.’s discretion. Buckley Jewellery Ltd. shall pay for the return of the product to Customer, at its discretion. Customer shall be responsible for paying all duties, taxes, and any other charges required in order to ship the product.

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Care instructions can be found on Buckley Jewellery Ltd.’s website.

This warranty is given by Buckley Jewellery Ltd. with respect to the product in lieu of any other warranties, express or implied. Buckley Jewellery Ltd. and its vendors disclaim any implied warranties of merchantability or fitness for a particular purpose. Buckley Jewellery Ltd.’s responsibility to repair or replace defective products is the sole and exclusive remedy provided to the customer for breach of this warranty.