We are committed to protecting your privacy; we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
This is the way we handle information:
When a visitor gives us an e-mail address while placing an order, or when visitors send us e-mail correspondence, we retain the visitor’s e-mail address. We contact visitors by their e-mail address to confirm an on-line order, update them with shipping information, and to respond to a sender’s e-mail query and occasionally to inform customers about new products and promotions. You may unsubscribe at any point using the links provided in our emails.
Visitors who give us their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line or from our courier if there are any problems delivering their order. Upon Trade Account application receipt, telephone numbers will only be used to validate the given information.
We have implemented security policies, rules and technical measures to try to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However, we cannot guarantee the protection of your personal data as due to the nature of the internet, the Website is theoretically accessible by any user of the world wide web. You should be aware that when you disclose personal information on the Website it may be collected by another user and may result in unsolicited messages from other internet users.
Access to your personal information
You have the right to request a copy of any information that we currently hold about you. The company does NOT have access to, nor does it store your payment details. In order to receive such information please send your contact details including address to the following address:
Buckley Jewellery Limited,
Unit G3 Wyther Lane Industrial Estate,
LS5 3AR, UK
Payments on our website are powered by Sagepay, one of the UK’s leading Payment Service Providers (PSP). Sagepay are fully PCI DSS compliant and you can be assured that your card details are safe and secure at all points throughout the checkout process.
At no point do Buckley London have any access to your credit card details. All transactions are performed by Sagepay and your bank.
Transaction security – All transaction information passed between our site and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and Buckley London never have access to your credit card details. You can be completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information
Encryption and Data Storage – Once on Sagepay’s systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
System security – Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
We also accept PayPal payments which again, not processed on this website. PayPal allows credit card payments to be made even if you are not a PayPal user.